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Monday - Friday 11:00 a.m. - 7:00 p.m. EST
Weekends 11:00 a.m. - 7:00 p.m.
* Please note that we do not offer Customer Support Services via Telephone or in-person on-site visits *
Ordering & Payment
How can I check on the status of my order?
You can review your order status in the My Account section of the site.
How long will it take for my order to get to me?
DomesticAll orders can take up to 6 business days to be processed for shipment. Once shipped, packages will arrive within 4-7 business days.
InternationalPlease allow 2-3 weeks for delivery on international packages.
How will my order be shipped?
All Canadian orders will be shipped with Canada Post. International orders will be shipped by UPS.
We do ship to PO Boxes or APO's/FPO’s.
What forms of payment are accepted?
Why was my order cancelled?
You may have made a duplicate order. When this happens we cancel one of the orders to make sure that you were not charged twice.
At times we are out of stock of the item you have purchased and will not receive it in a timely manner, therefore we will have to cancel the order and the authorization due to the item being on back order.
I think I was charged twice - what should I do?
When an order is placed, our system will automatically authorize your card for the amount of your purchase. Sometimes, if there are any technical hiccups in the ordering process (i.e. you entered your billing address incorrectly and had to re-submit it), our system will authorize your card more than once. These authorizations are only “pending” charges and will not be debited from your account. Expect these “pending” charges to drop off your bill within 2-3 business days.
If you still see un-accounted charges on your credit card statement after 2-3 business days, please contact our Customer Service department firstname.lastname@example.org or use the contact form on this page below.
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